This guide will show you the basic steps you need to take in order to hear a users phone recording or access the users voicemail.

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  Log into your UCP portal here the login information should be in your inbox. If you don't see it please reach out to IT.

• Once logged in on the top left panel you will see a “+”. Select the “+”.
• Select Call History from the left side of the menu. To add a user’s call history to your dashboard, select the “+” symbol for the selected user. This will add the user’s call history to your dashboard.

• This pane in the dashboard will show the user’s call history.

• You can then play call recordings by selecting the play button.