Contact IT
If you need help with an IT issue, use one of the options below. Please include as much detail as possible so the IT team can help you quickly.
Option 1: Slack / Linear Asks
For the fastest support, contact IT in Slack and create a ticket using Linear Asks.
When creating your request, include:
- A brief description of the issue
- Any error messages you are seeing
- The system, app, or device affected
- Screenshots, if helpful
- How urgent the issue is
Option 2: Email
You can also email IT at:
Use email for requests that are not urgent or when you need to include additional details, attachments, or context.
Option 3: Phone
For urgent issues, call IT at:
305-400-8324
What to include when contacting IT
To help IT resolve your request faster, include:
- Your name
- Your department or team
- The best way to contact you
- A clear description of the issue or request
- Any steps you have already tried
- Screenshots or examples, if available